Did you understand me?

The following is supposedly a true story. To be included, besides being true, the story is most likely strange, weird, surprising, or funny. Working at a theater box-office ticket window poses many challenges in dealing with people. When a disgruntled customer at a window exclaimed, "No Tickets?" What do you mean NO TICKETS?" The women waiting on him smiled sweeting. "I'm terribly sorry, sir," she replied. "Which word didn't you understand?"